Shipping

Processing Time

Please allow 1-2 days for our team to pick and pack you order. Shipping timeframes are in addition to our processing times.

Orders will be delivered between 8am – 6pm Monday to Friday. Please ensure that someone is available at your delivery address as a signature will be requested upon delivery. If an authorised person is not able to sign for your delivery the driver will leave a card and the delivery will be returned to the nearest collection centre for you to collect.

Please note that once your order is on its way, we are unable to change the shipping address.

Possible Delays

We do our best to ensure the timely delivery of all orders, please bear in mind that we are only provided with an estimated delivery date from our carriers. On a rare occasion, your order can arrive outside of the estimated timeframe.

Tracking Your Order

You can track your order via our shipping confirmation email and from your "My Account". If you do not receive your tracking details, please contact our team directly.

Duties & Taxes

Orders for the UK ship from our UK workshop and orders for the EU ship from our EU workshop, so no import duties apply in either case. Orders to other countries (for example the USA, Norway or Switzerland) may be charged import duties and taxes by the carrier before delivery. These charges are set by your country, are paid by you and are not refundable.

Pre - Order

Pre-order items will be processed like a normal order but shipped at a later date. Date will be specified on the product page and you will receive a confirmation once your order has been shipped.

For orders that contain an in-stock item/s your order will be shipped separately so you receive your in-stock item/s straight away. No additional postage charged will be incurred in these circumstances.